Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
IndyPendants Medical Alert Systems ("we," "us," or "our") collects information you provide directly when you:
- Purchase or subscribe to our medical alert systems
- Create an account or fill out a contact form
- Call our customer support or emergency line
- Subscribe to our newsletter or promotional communications
This may include your name, email address, phone number, mailing address, payment information, emergency contacts, and medical information relevant to your emergency profile.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and billing
- Provide 24/7 emergency monitoring and response services
- Communicate with you about your account, orders, and services
- Contact your designated emergency contacts when an alert is triggered
- Improve our products, services, and website
- Send promotional communications (with your consent, and you can opt out at any time)
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Emergency services: When you press your alert button, we share relevant information with local emergency responders
- Emergency contacts: Your designated contacts are notified when an alert is triggered
- Service providers: Payment processors, shipping carriers, and cellular network providers who help us deliver our services
- Legal requirements: When required by law, subpoena, or court order
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing through Stripe, access controls for our emergency call center, and regular security audits. While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure.
5. Cookies & Tracking
Our website uses essential cookies to ensure proper functionality and analytics cookies to understand how visitors use our site. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, though this may affect site functionality.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of promotional communications
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at support@myindypendants.com or call 877-463-9736.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy, contact us at: